Survey

 

  
Please specify company you are completing the survey on: 
Please rate on a scale from 1 - 5 (5 being the best).
 1. SCHEDULING

Did we meet your scheduling requirements?
Were we flexible and responsive in making adjustments to meet your needs?

  
 2. DOCUMENTATION

Was documentation and information provided in a timely and accurate manner?

  
 3. INVENTORY

Were shipments and scheduling of material met to your satisfaction?

  
 4. LOGISTICS

Were shipments and scheduling of material met to your satisfaction?

  
 5. CUSTOMER COMPLAINTS

Were non-conformance material / complaints responded to in a timely manner and preventative action outlined and implemented to your standards?

  
 6. QUALITY

Was quality of product and packaging to your standards?

  
 7. CONTACT

Were your questions/concerns addressed in a timely manner and to your satisfaction?

  
 8. FACILITY

Does our facility meet your standards? This covers areas such as personnel knowledge and ability, facility cleanliness, equipment, etc?

  
 9. PRICING

Do you feel pricing was fair and competitive for the services provided?

  
10. List the top five (5) areas that are considered when selecting a manufacturing facility (in order of priority?)
1.
2.
3.
4.
5.
11. List areas we excel in meeting your needs.
12. List areas you wish we would improve to better meet your needs.
13. Any additional comments:

Survey completed by (optional):

Customer Name:
Contact Person:
Telephone:
Fax:
Email(required):

Click here to complete our customer feedback form.

Copyright © 2007 Chusei/Quest/PhytoSource.  All rights reserved.
Revised: 04/29/07.